Privacy policy

Last updated: 18 July 2026

This Privacy Policy explains how Celestial Pieces Jewellery (“we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you visit our website, place an order, contact us, subscribe to our marketing communications, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Celestial Pieces Jewellery is responsible for deciding how and why your personal information is processed in connection with this website.

Business name: Celestial Pieces Jewellery
Email: [Insert customer support email]
Business address: [Insert registered or business address]
Website: [Insert website URL]

For privacy-related questions or requests, please contact us using the details above.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Information You Provide Directly

This may include:

  • Your full name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Account login details
  • Products purchased or added to your cart
  • Order and transaction details
  • Product preferences and sizes
  • Custom jewellery specifications
  • Engraving or personalisation details
  • Images or design references submitted for a custom order
  • Messages, reviews, enquiries, and customer-support communications
  • Marketing and newsletter preferences

Payment Information

Payments are processed by authorised third-party payment providers. We do not ordinarily receive or store your complete payment card number.

We may receive limited transaction information, such as:

  • Payment status
  • Payment method
  • Transaction reference
  • Billing details
  • Fraud-screening results

Information Collected Automatically

When you access our website, certain information may be collected automatically, including:

  • IP address
  • Browser and device type
  • Operating system
  • Pages viewed
  • Time spent on the website
  • Referring website
  • Shopping and browsing activity
  • Cookie identifiers
  • Approximate location derived from your IP address
  • Interactions with advertisements or marketing campaigns

3. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders
  • Arrange shipping, delivery, returns, refunds, and exchanges
  • Confirm payments and prevent fraudulent transactions
  • Create and manage customer accounts
  • Provide order updates and customer support
  • Respond to enquiries and custom jewellery requests
  • Prepare quotations for personalised products
  • Communicate about product availability or design approval
  • Improve our products, website, and customer experience
  • Analyse website performance and customer behaviour
  • Send marketing emails where you have consented or where otherwise permitted
  • Display relevant advertisements
  • Maintain business, tax, accounting, and transaction records
  • Protect our website, customers, and business
  • Investigate suspected fraud, misuse, or security incidents
  • Comply with legal and regulatory obligations
  • Establish, exercise, or defend legal claims

4. Legal Bases for Processing

Where UK or European data-protection law applies, we may process your information based on one or more of the following legal grounds:

Contract

We process information where it is necessary to:

  • Accept and fulfil your order
  • Process payment
  • Deliver your products
  • Provide requested customer service
  • Prepare or fulfil a custom jewellery order

Consent

We may rely on your consent for activities such as:

  • Sending certain marketing communications
  • Using non-essential cookies
  • Processing optional information submitted for personalised services

You may withdraw your consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

Legitimate Interests

We may process information where reasonably necessary for our legitimate business interests, including:

  • Improving our website and services
  • Preventing fraud
  • Protecting website security
  • Understanding customer preferences
  • Responding to enquiries
  • Managing and developing our business

We consider the potential impact on your privacy before relying on legitimate interests.

Legal Obligation

We may process and retain information where required to comply with applicable laws, tax requirements, accounting obligations, court orders, or regulatory requests.

5. Shopify

Our online store is hosted through Shopify, which provides the e-commerce platform that enables us to offer and sell products.

Shopify may process information about website visitors and customers to provide hosting, checkout, security, analytics, fraud prevention, and related platform services.

Shopify provides merchants with privacy tools, including privacy policies, cookie controls, and customer-data request features.

Your information may be processed in countries other than the country in which you live, subject to applicable safeguards.

6. How We Share Personal Information

We may share your information with service providers that help us operate our business, including:

  • Shopify and e-commerce platform providers
  • Payment processors
  • Banks and payment networks
  • Delivery companies and fulfilment providers
  • Jewellery manufacturers and custom-production partners
  • Website hosting and technical-support providers
  • Email and SMS marketing providers
  • Analytics providers
  • Advertising and social-media platforms
  • Customer-support and communication providers
  • Accountants, insurers, legal advisers, and professional consultants
  • Fraud-prevention and security providers

These organisations may only receive the information reasonably required to perform their services.

We may also disclose information:

  • To comply with applicable laws or legal requests
  • To protect our legal rights
  • To investigate fraud, security incidents, or misuse
  • In connection with a business sale, transfer, merger, or restructuring
  • With your direction or consent

We do not sell personal information in exchange for money. However, certain advertising or analytics activities may be treated as “selling,” “sharing,” or targeted advertising under some privacy laws.

7. Custom Jewellery Enquiries

When you submit a custom jewellery request, we may collect additional information such as:

  • Jewellery type
  • Preferred materials and finish
  • Stone shape, size, or colour
  • Ring size or chain length
  • Budget
  • Engraving details
  • Reference photographs
  • Design instructions

We use this information to review your request, prepare a quotation, communicate with you, and produce the approved design.

Reference images should only be submitted where you have permission to share and use them.

8. Marketing Communications

You may subscribe to receive information about:

  • New arrivals
  • Exclusive offers
  • Product launches
  • Jewellery inspiration
  • Promotions and events
  • Brand news

You may unsubscribe at any time by:

  • Selecting the unsubscribe link in an email
  • Updating your communication preferences
  • Contacting us directly

Transactional communications relating to your order may still be sent after you unsubscribe from marketing.

9. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to:

  • Keep the website functioning
  • Remember your shopping cart and preferences
  • Enable secure checkout
  • Analyse website traffic
  • Measure marketing performance
  • Personalise content
  • Support relevant advertising
  • Detect fraud and security risks

Where required, we will ask for permission before placing non-essential cookies.

You can manage cookies through our cookie-consent tool or your browser settings. Disabling some cookies may affect website functionality.

10. International Data Transfers

Our service providers may process information in countries outside your country of residence.

Where required by law, appropriate measures may be used to protect transferred information, such as:

  • Adequacy decisions
  • Standard contractual clauses
  • Contractual data-protection requirements
  • Other legally recognised safeguards

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods may depend on:

  • The duration of our customer relationship
  • Order fulfilment and after-sales support
  • Warranty or dispute periods
  • Tax and accounting requirements
  • Fraud-prevention needs
  • Legal or regulatory obligations
  • The establishment or defence of legal claims

When information is no longer required, we may delete, anonymise, or securely dispose of it.

12. Data Security

We use reasonable administrative, organisational, and technical measures intended to protect personal information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

However, no online transmission or storage system can be guaranteed to be completely secure.

You are responsible for protecting your account password and notifying us if you suspect unauthorised account activity.

13. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Restrict certain processing
  • Object to certain processing
  • Withdraw consent
  • Request data portability
  • Opt out of direct marketing
  • Opt out of certain targeted advertising or data sharing
  • Submit a complaint to a data-protection authority
  • Appeal a decision concerning a privacy request, where applicable

Available rights can depend on your location and the legal basis used for processing.

To exercise a right, contact us at [insert privacy email]. We may need to verify your identity before completing the request.

14. Children’s Privacy

Our website and products are not intended for children under the age required to provide valid consent under applicable law.

We do not knowingly collect personal information directly from children without appropriate authorisation. If you believe a child has provided us with personal information improperly, please contact us so that we can review and remove it where appropriate.

15. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms, or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

16. Social Media and Advertising

When you interact with us through social-media platforms, those platforms may collect and process information according to their own privacy policies.

Where advertising tools or social-media pixels are enabled, information about browsing behaviour and purchases may be shared with the relevant provider, subject to your cookie choices and applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

  • Changes to our business practices
  • New services or technology
  • Changes to our service providers
  • Legal or regulatory requirements

The revised policy will be posted on this page with an updated “Last updated” date.

18. Complaints

Please contact us first if you have concerns about how we use your personal information. We will review and respond to your complaint.

Depending on your location, you may also have the right to complain to your national or regional data-protection authority.