Terms of service

Last updated: 18 July 2026

Welcome to Celestial Pieces Jewellery.

These Terms of Service (“Terms”) govern your access to and use of our website, products, services, custom jewellery services, and any purchases made through our online store.

Throughout these Terms, “we,” “us,” and “our” refer to Celestial Pieces Jewellery. “You” and “your” refer to any visitor, customer, or person using our website or services.

By accessing our website, creating an account, submitting a custom jewellery request, or purchasing a product, you agree to be bound by these Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies published on our website.

Please do not use our website or services if you do not agree to these Terms.

1. Business Information

Business name: Celestial Pieces Jewellery
Website: [Insert website URL]
Email: [Insert customer support email]
Business address: [Insert business or registered address]
Company registration number: [Insert if applicable]

2. Eligibility

By using our website or placing an order, you confirm that:

• You are legally able to enter into a binding agreement.
• You have provided accurate and complete information.
• You are authorised to use the payment method provided.
• You will use our website and products only for lawful purposes.

Where you are under the age of legal majority in your jurisdiction, you must use our website only with the permission and supervision of a parent or legal guardian.

3. Website Use

You may use our website for personal, non-commercial shopping purposes.

You must not:

• Use the website for unlawful or fraudulent purposes.
• Attempt to gain unauthorised access to the website, accounts, servers, or systems.
• Upload viruses, malware, or harmful code.
• Interfere with the security or operation of the website.
• Scrape, copy, reproduce, or commercially exploit website content without permission.
• Submit false, misleading, or fraudulent information.
• Use another person’s identity or payment information without authorisation.
• Place orders for resale without our prior written consent.

We reserve the right to suspend or terminate access where these Terms are violated.

4. Product Information

We make reasonable efforts to display product descriptions, photographs, colours, sizes, materials, finishes, stone details, and prices accurately.

However:

• Colours may appear differently depending on screen and device settings.
• Handmade, natural, customised, or individually finished items may have minor variations.
• Product measurements may have reasonable manufacturing tolerances.
• Product packaging may vary from images shown.
• Stone appearance may vary depending on lighting, angle, and photography.

These reasonable variations do not necessarily mean that a product is defective.

Product and marketing claims must be accurate and not misleading, and applicable consumer laws may impose additional requirements.

5. Moissanite and Certification

Selected moissanite products may include a GRA report, certificate, identification card, or other supporting documentation where stated in the product description.

Certification availability may depend on:

• The product selected
• Stone size
• Supplier or manufacturer
• Product configuration
• Custom-order specifications

A GRA report relates to the stone or item described in the accompanying documentation. Customers should retain all certificates, packaging, and documentation after delivery.

Unless expressly stated otherwise, products should not be interpreted as including a certificate from any other gemological organisation.

6. Product Availability

All products are subject to availability.

Adding a product to your cart does not reserve it. We may:

• Limit quantities available for purchase
• Restrict sales to particular customers or locations
• Discontinue products without notice
• Correct stock errors
• Cancel an order where a product is unavailable

Where we cannot fulfil an order, we will contact you and issue an appropriate refund for the unavailable item.

7. Orders and Acceptance

After placing an order, you may receive an automated order confirmation. This confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted.

An order is normally accepted when:

• Payment has been authorised;
• The product is confirmed as available;
• The order passes applicable verification and fraud checks; and
• We begin processing or dispatch the order.

We reserve the right to reject or cancel an order for reasons including:

• Product unavailability
• Pricing or description errors
• Payment failure
• Suspected fraud
• Incorrect customer information
• Delivery restrictions
• Breach of these Terms
• Legal or regulatory requirements

If payment has already been taken for a cancelled order, the relevant amount will be refunded to the original payment method.

8. Accuracy of Customer Information

You are responsible for providing accurate:

• Name
• Email address
• Telephone number
• Billing address
• Delivery address
• Product size
• Customisation details
• Engraving information
• Other order information

Please review all information before submitting your order.

We are not responsible for delays, failed delivery, incorrect customisation, or additional charges caused by inaccurate or incomplete information provided by the customer.

Contact us immediately if you discover an error. We cannot guarantee that changes can be made after processing or production has started.

9. Prices and Payment

Prices are displayed in the currency selected or shown at checkout.

Unless otherwise stated, prices may not include:

• International customs duties
• Import taxes
• Local charges
• Currency-conversion fees
• Bank charges
• Charges imposed by payment providers

The final payable amount will be displayed during checkout before the order is submitted.

We may change prices at any time. Price changes do not normally affect orders that have already been accepted.

Payment must be completed using an available payment method. Payments may be processed through Shopify Payments or other authorised third-party providers.

We do not ordinarily store complete payment-card information.

10. Pricing and Website Errors

We aim to ensure that prices, descriptions, discounts, and product information are accurate. However, errors may occasionally occur.

Where an obvious error affects an order, we may:

• Contact you for confirmation;
• Correct the error;
• Offer the product at the correct price; or
• Cancel and refund the affected order.

We are not obligated to supply a product at an obviously incorrect price where the error should reasonably have been recognised.

11. Promotions and Discount Codes

Promotions and discount codes may be subject to separate conditions.

Unless otherwise stated:

• Promotions cannot be combined.
• Discount codes have no cash value.
• Discounts must be applied before checkout is completed.
• Promotions may be limited by date, location, product, customer, or availability.
• A discount cannot normally be applied retrospectively.
• We may withdraw or correct a promotion affected by an error, misuse, or fraud.

12. Shipping and Delivery

Shipping availability, charges, methods, and estimated delivery times will be displayed at checkout or explained in our Shipping Policy.

Delivery estimates are provided in good faith but are not guaranteed unless expressly stated.

Delays may occur because of:

• Customs processing
• Carrier disruption
• Severe weather
• Public holidays
• High order volumes
• Incorrect delivery details
• Security checks
• Events beyond our reasonable control

Customers are responsible for monitoring tracking information and ensuring that someone is available to receive the delivery where required.

Please refer to our Shipping Policy for complete shipping terms.

13. Customs, Duties, and International Orders

International orders may be subject to customs duties, import taxes, brokerage fees, or local charges imposed by the destination country.

Unless expressly stated at checkout, these charges are the customer’s responsibility.

Customs authorities may require personal or order information before releasing a shipment. Delays caused by customs procedures are outside our direct control.

Customers are responsible for checking whether products can be lawfully imported into their destination country.

14. Risk and Ownership

Ownership of purchased products transfers to you after we have received full payment.

Responsibility for the product normally transfers when the order is delivered to you or to a person authorised by you, subject to applicable law.

Where you independently appoint a carrier that was not offered by us, responsibility may transfer when the product is handed to that carrier, where legally permitted.

15. Returns, Refunds, and Exchanges

Returns, refunds, cancellations, and exchanges are governed by our Return & Refund Policy, which forms part of these Terms.

Customers must follow the return authorisation process before sending an item back.

Returned products must meet the eligibility conditions described in our Return & Refund Policy.

Nothing in these Terms limits any statutory consumer rights that cannot legally be excluded. UK and EU distance-selling rules may provide qualifying consumers with cancellation and return rights, subject to exceptions such as certain personalised or custom-made goods.

16. Custom and Personalised Jewellery

Custom and personalised orders may include:

• Bespoke jewellery designs
• Personalised stone selections
• Custom sizes or lengths
• Engraving
• Special materials or finishes
• Made-to-order products
• Designs produced from customer-provided references

Before production begins, you may be asked to approve specifications, measurements, designs, quotations, or visual references.

You are responsible for reviewing and approving all details carefully.

Once a custom design has been approved or production has started:

• Changes may not be possible.
• Additional changes may require extra charges.
• Estimated completion dates may change.
• Cancellation may not be available.
• The order may be non-returnable, except where required by law or where the item is defective or materially different from the approved specifications.

Any deposit or design fee will be treated according to the written quotation or agreement provided for the custom order.

17. Customer-Submitted Designs and Images

When submitting images, logos, artwork, names, text, designs, or other materials, you confirm that:

• You own the material or have permission to use it.
• Our use of the material will not infringe another person’s rights.
• The material is lawful and appropriate.
• The information provided is accurate.

You grant us permission to use the submitted material to review, quote, design, manufacture, and fulfil your request.

We may refuse a request that appears to infringe intellectual-property rights or contain unlawful, offensive, or inappropriate content.

18. Ring Sizes and Product Measurements

Customers are responsible for selecting the correct size before placing an order.

Size guides are provided for general assistance. Fit can vary depending on:

• Design
• Band width
• Manufacturing tolerances
• Measuring method
• Temperature or finger condition
• Personal preference

Some products can be resized, while others cannot be resized safely.

Incorrect sizing may result in additional resizing, replacement, production, or shipping charges.

19. Jewellery Care and Normal Wear

Jewellery may naturally change in appearance over time due to wear, storage, chemicals, moisture, impact, or environmental exposure.

Customers should avoid exposing jewellery to:

• Harsh chemicals
• Perfume and cosmetics
• Chlorine
• Salt water
• Excessive moisture
• Abrasive materials
• Severe impact
• Improper storage

Normal wear and tear, accidental damage, misuse, loss, and damage caused by unauthorised repair or modification are not manufacturing defects.

20. Accounts and Passwords

Where customer accounts are available, you are responsible for:

• Maintaining the confidentiality of your login information
• Restricting access to your device and account
• Providing accurate account information
• Notifying us of suspected unauthorised access

We may suspend or close accounts that are used fraudulently, unlawfully, or in breach of these Terms.

21. Reviews and User Content

Where you submit a review, photograph, comment, testimonial, or other content, you confirm that it:

• Is accurate and based on your genuine experience
• Does not violate another person’s rights
• Is not defamatory, deceptive, unlawful, or offensive
• Does not contain malware, spam, or unauthorised advertising

You grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce, edit, and use submitted content for operating and promoting our business.

We may remove content that violates these Terms or applicable law.

22. Intellectual Property

All website content, including:

• Brand names
• Logos
• Graphics
• Product photographs
• Written content
• Website design
• Videos
• Artwork
• Product descriptions
• Custom design concepts

is owned by or licensed to Celestial Pieces Jewellery and is protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, sell, publish, or commercially use our content without prior written permission.

Purchase of a product does not transfer ownership of our intellectual property or design rights.

23. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including:

• Shopify
• Payment providers
• Delivery services
• Social-media platforms
• Analytics providers
• Review platforms
• Marketing services

Third-party services operate under their own terms and privacy policies.

We are not responsible for the content, availability, security, or practices of independent third-party websites or services.

24. Website Availability

We aim to keep our website available and secure, but we do not guarantee uninterrupted or error-free access.

We may temporarily restrict or suspend access for:

• Maintenance
• Security updates
• Technical issues
• Platform changes
• Events beyond our reasonable control

We may modify or discontinue website features without notice where reasonably necessary.

25. Disclaimer of Warranties

To the fullest extent permitted by law, the website and its content are provided on an “as available” basis.

We do not guarantee that:

• The website will always be available.
• All website errors will be corrected immediately.
• The website will be completely free from harmful components.
• Product colours will appear identically on every device.
• All content will remain current at all times.

This section does not exclude warranties or consumer protections that cannot legally be excluded.

26. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer-protection law.

To the fullest extent permitted by law, we will not be responsible for indirect, incidental, special, or consequential losses arising from:

• Use or inability to use the website
• Business interruption
• Loss of profit or opportunity
• Unauthorised account access caused by the customer
• Third-party websites or services
• Events outside our reasonable control

Where legally permitted, our total liability relating to a particular order will not exceed the amount paid for that order.

27. Indemnification

To the extent permitted by law, you agree to compensate Celestial Pieces Jewellery for losses, claims, or reasonable costs arising from:

• Your unlawful use of the website
• Your breach of these Terms
• Your violation of another person’s rights
• Materials or instructions submitted by you
• Fraudulent or unauthorised activity connected with your account

This provision does not apply where the loss results from our own breach or negligence.

28. Events Beyond Our Control

We will not be responsible for delays or failure caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Severe weather
• War or civil unrest
• Government restrictions
• Epidemics or public-health emergencies
• Customs delays
• Carrier disruption
• Labour disputes
• Power or internet failures
• Supplier or manufacturing interruption

Where such an event occurs, we will make reasonable efforts to communicate with affected customers and fulfil or resolve outstanding orders.

29. Termination

We may suspend or terminate your access to the website where you:

• Violate these Terms
• Engage in fraudulent or unlawful activity
• Misuse the website
• Threaten our systems or other users
• Fail to complete required payment

Provisions that are intended to survive termination, including intellectual property, liability, payment obligations, and dispute provisions, will remain effective.

30. Governing Law

These Terms are governed by the laws of [insert country, state, or territory], without removing any mandatory consumer protections that apply in the customer’s place of residence.

Subject to applicable consumer rights, disputes will be handled by the courts of [insert applicable jurisdiction].

31. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect.

32. No Waiver

Failure to enforce a provision of these Terms does not mean that we have waived our right to enforce it later.

Any waiver must be confirmed in writing.

33. Changes to These Terms

We may update these Terms to reflect changes to:

• Our business
• Products or services
• Website functionality
• Payment or delivery processes
• Applicable laws
• Operational requirements

Updated Terms will be published on this page with a revised “Last updated” date.

Changes will not normally affect an order that was already accepted before the updated Terms took effect, unless required by law.

34. Entire Agreement

These Terms, together with our published policies and any written custom-order agreement, form the entire agreement between you and Celestial Pieces Jewellery concerning use of the website and purchase of our products.

Where a specific written custom-order agreement conflicts with these general Terms, the specific written agreement will apply to that custom order.